Licensed MSB Sign in Open Account
Open Account

Legal

Accessibility Statement

Ernora Pay
Effective Date: 11.06.2025

1. Our Commitment

Ernora Pay (“Ernora Pay”, “we”, “our”, or “us”) is committed to supporting an accessible and inclusive digital experience for all users, regardless of ability, disability, or assistive technology used. We aim to make our website and digital services clear, usable, and accessible to as many people as reasonably possible.

2. Standards and Guidelines

Ernora Pay seeks to design and maintain its website with reference to recognized accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA) as published by the World Wide Web Consortium (W3C).

Where relevant, we also take account of applicable accessibility principles and legal requirements under Canadian law.

3. Accessibility Features

Our website may include accessibility measures such as:

  • keyboard-accessible navigation and logical page flow;
  • alternative text for meaningful non-decorative images where appropriate;
  • consistent headings, labels, and content structure;
  • readable contrast and resizable text;
  • compatibility considerations for screen readers and assistive technologies.

4. Ongoing Improvements

We continue to review and improve the accessibility of our website and digital content. These efforts may include:

  • periodic accessibility reviews using automated and manual testing methods;
  • identification and remediation of accessibility issues;
  • consideration of user feedback and evolving best practices.

5. Third-Party Content

Some third-party tools, services, or embedded content used on or through our website may not be fully under our control and may not provide the same level of accessibility as our own content. Where possible, Ernora Pay seeks to work with providers that support accessibility and usability standards.

6. Feedback and Contact

We welcome feedback regarding the accessibility of our website and services. If you encounter an accessibility barrier or would like to suggest an improvement, please contact us at:

Ernora Pay
7404 King George Blvd., Suite 200
Surrey, Canada
MSB number: M23468645
Email: support@ernorapay.com

We aim to respond to accessibility-related inquiries within a reasonable time.

7. Alternative Formats

Where reasonably practicable and upon request, Ernora Pay may provide certain key content or documents in alternative formats.

8. Updates

This Accessibility Statement may be reviewed and updated from time to time to reflect legal requirements, operational changes, and ongoing accessibility improvements.